Terms and Conditions

The contents of this site are provided by Walter & Wild Ltd. The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of Walter & Wild Ltd.  Whilst Walter & Wild Ltd has endeavoured to ensure that all information on this site is correct, the contents of this site are provided to you "as is" without representation or warranty of any kind. Walter & Wild Ltd accepts no liability for any statement, inaccuracy or omission on this site. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.  

All information collected by Walter & Wild Ltd is stored and handled in accordance with the Data Protection Acts (1984 and 1998). Personal and financial information collected on this site is used for the sole purpose of processing and delivering your Walter & Wild Ltd order. During checkout you will be asked to "opt in" to receive information from Walter & Wild Ltd and possibly other organisations and companies involved with, or relevant to, Walter & Wild Ltd. Payment is taken at the time of order, not the time of despatch. This allows us to make sure there are no last minute problems in getting your order delivered on time.  Financial and payment details such as credit/debit card numbers are removed from our database immediately following payment. 

It is our wish to offer you a delicious yoghurt you can make yourself at home.  At Hansells we are committed to providing the very best service we can. If you are not entirely happy or have any concerns please contact us through one of the following:   Please call 020 7978 1770, email us at hello@hansellsyoghurtuk.com or write to Walter & WildLtd, Unit 18 Spice Court, Plantation Wharf, Battersea, London, SW11 3UE .  Our aim is to respond to all enquiries within 24 hours, during peak periods this may take a little longer.


Allergies

Allergen information and ingredient information is available for each product.

Delivery

We offer free Mainland UK Postage via Whistl.  We can no longer ship to the Channel Islands, Guernsey or Jersey.

Please allow 7 – 10 working days for standard UK orders. Please note that wherever possible we will endeavour to deliver all items in a shorter timescale.

You will receive an automated email once your items have been dispatched. 

We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect we are not liable for the delivery of these items.

Returns and Cancellations

In the event that you wish to cancel please email hello@hansellsyoghurtuk.com. We operate our terms in accordance with the Consumer Contracts Regulations. Due to our products being a food item, we cannot accept returns if the seal on the product is broken or damaged. 

Please contact us before returning a product via email hello@hansellsyoghurtuk.com.  Please be aware that you are liable for the cost of the return of the item, we recommend that proof of postage is obtained when sending.  We are only able to refund for items received back by us, we are unable to accept responsibility for items lost or damaged in transit.  This does not affect your statutory rights.

Please send your returned items to:

Ecommerce Warehouse, Boughey Distribution Ltd
Nantwich Rd
Wardle 
Nantwich
CW5 6RS

Substitutions

Please note that at times, due to inventory levels, some flavours in our Starter Kits and Mixed Packs will be substituted with another flavour in the kit/pack. 

Opening hours

Monday to Friday, 9am to 5pm, excluding bank holidays.

These Terms and Conditions do not affect your statutory rights.