Terms and Conditions
The contents of this site are provided by Hansells Foods UK Ltd. The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of Hansells Foods UK Ltd. Whilst Hansells Foods UK Ltd has endeavoured to ensure that all information on this site is correct, the contents of this site are provided to you "as is" without representation or warranty of any kind. Hansells Foods UK Ltd accepts no liability for any statement, inaccuracy or omission on this site. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.
All information collected by Hansells Foods UK ltd is stored and handled in accordance with the Data Protection Acts (1984 and 1998). Personal and financial information collected on this site is used for the sole purpose of processing and delivering your Hansells Foods UK Ltd order. During checkout you will be asked to "opt in" to receive information from Hansells Foods UK Ltd and possibly other organisations and companies involved with, or relevant to, Hansells Foods UK Ltd. Payment is taken at the time of order, not the time of despatch. This allows us to make sure there are no last minute problems in getting your order delivered on time. Financial and payment details such as credit/debit card numbers are removed from our database immediately following payment.
It is our wish to offer you a delicious yoghurt you can make yourself at home. At Hansells we are committed to providing the very best service we can. If you are not entirely happy or have any concerns please contact us through one of the following: Please call 020 7978 1770, email us at email@example.com or write to Hansells Foods UK Ltd, Unit 2A Hillgate Place, 18-20 Balham Hill, London, SW12 9ER . Our aim is to respond to all enquiries within 24 hours, during peak periods this may take a little longer.
Allergen information and ingredient information is available for each product.
All Mainland UK Postage is sent by either Royal Mail or Hermes. We offer free delivery to most of the UK. We can courier orders to Southern Ireland and the Channel Islands for a flat fee of £5.00. International delivery is available, please email firstname.lastname@example.org or call us on 020 7978 1770 for further information.
Please allow 7 – 10 working days for standard UK orders, 10 – 15 working days for orders within the rest of Europe and 15 – 20 working days for orders dispatched to the rest of the world. Please note that wherever possible we will endeavour to deliver all items in a shorter timescale.
You will receive an automated email once your items have been dispatched.
We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect we are not liable for the delivery of these items.
Returns and Cancellations
In the event that you wish to cancel please contact us on 020 7978 1770 or email email@example.com. We operate our terms in accordance with the Consumer Contracts Regulations. Due to our products being a food item, we cannot accept returns if the seal on the product is broken or damaged. Please contact us before returning a product on 020 7978 1770 or email us at firstname.lastname@example.org. Please be aware that you are liable for the cost of the return of the item, we recommend that proof of postage is obtained when sending. We are only able to refund for items received back by us, we are unable to accept responsibility for items lost or damaged in transit. This does not affect your statutory rights.
Any items should be returned to this address only:
Hansells Foods UK Ltd
Unit 2A Hillgate Place, 18-20 Balham Hill, London, SW12 9ER
Monday to Friday, 9am to 5pm, excluding bank holidays.
These Terms and Conditions do not affect your statutory rights.